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Account Manager- DC

pagerduty· 29 open roles

Remote RemoteFull-time3 weeks ago
Salary
$105,000 - $125,400
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role

PagerDuty is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. The role involves maintaining and growing customer relationships, driving product adoption, managing renewals, and identifying strategic expansion opportunities. The Account Manager will work in a hybrid work model with flexibility within established locations.

Key ResponsibilitiesAI-extracted

  • 1
    Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • 2
    Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • 3
    Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • 4
    Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
  • 5
    Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.

RequirementsAI-extracted

  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor’s degree or equivalent experience.
  • Typically: Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off (PTO)
Typically: Retirement or pension plan
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

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