Account Manager

airbnb· 22 open roles

London, England On-siteFull-time6 days ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

6 days ago

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About This RoleAI processing…

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Key Responsibilities

1
Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.
2
Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
3
Secure availability over high compression dates, ensuring hosts maximise their revenue potential.
4
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
5
Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
6
Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
7
Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Requirements

3+ years of experience in new sales, account management, or partner support.
2+ years of hospitality/travel industry experience (nice to have).
Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
Proven experience working a book of business, driving engagement and growth through proactive account management.
Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).