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About This Role
The AI Engagement Manager at Instacart is responsible for managing complex AI engagements with B2B retail and CPG partners, driving scope, timelines, and milestones, and ensuring successful workflow adoption. This role requires strong technical project management skills, experience with AI/ML implementations, and the ability to facilitate highly productive internal and external meetings. The AI Engagement Manager will own the full AI engagement arc, from discovery through sustained workflow adoption, and will be responsible for building playbooks, identifying reusable patterns, and tracking engagement economics.
Key ResponsibilitiesAI-extracted
- 1Own the full AI engagement arc, from discovery through sustained workflow adoption, serving as the external partner's single point of contact across every phase.
- 2Drive requirements and delivery precision, shaping engagement structure and aligning on objectives with partners.
- 3Surface risks early and keep stakeholders ahead of problems, not behind them, and champion continuous quality in AI engagements.
- 4Build playbooks and identify reusable patterns across engagements to turn them into scalable delivery frameworks.
- 5Hold the R&D feedback loop, ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments.
- 6Own engagement economics, tracking the full cost structure of every active engagement and maintaining a running view of cost-to-deliver across the portfolio.
RequirementsAI-extracted
- 8+ years in technical project management, enterprise engagement management, or a related field, with a track record of delivering complex, multi-stakeholder technical programs.
- Demonstrated experience managing programs across the full software development lifecycle, including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
- Technical fluency sufficient to hold credible conversations with partner engineering teams and understand AI/ML implementations and integration dependencies.
- Experience building and maintaining engagement cost models, tracking resource utilization, time allocation, and cost inputs across concurrent programs.
- Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives.
Perks & BenefitsAI-extracted
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