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About This Role
Intercom is seeking a Senior AI Infrastructure Engineer to build systems that train and serve Fin's next generation of AI products. The engineer will work on model training and inference, building and optimizing inference services, and collaborating with ML scientists. The ideal candidate has experience in software engineering, model training, and low-level GPU work.
Key ResponsibilitiesAI-extracted
- 1Implement and scale training pipelines for large transformer and LLM models
- 2Build and optimize inference services that deliver low-latency, high-reliability experiences for customers
- 3Work on GPU-level performance tuning, kernel improvement, and bottleneck identification
- 4Collaborate with ML scientists to implement cutting-edge training and inference methods
- 5Raise the bar for technical standards, reliability, and operational excellence across Fin's AI platform
RequirementsAI-extracted
- 5+ years of experience in software engineering with a strong track record of shipping high-quality products or platforms
- Hands-on experience with model training, model inference at scale, or low-level GPU work
- Comfortable working in production environments at meaningful scale
- Strong technical fundamentals and ability to write clean, reliable code
- Typically: experience with cloud providers such as AWS or Kubernetes
Perks & BenefitsAI-extracted
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