Analytics Lead, SCC

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
• 2
  Develop frameworks and scalable processes to drive decision-making and prioritization
• 3
  Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
• 4
  Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
• 5
  Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
• 6
  Monitor and diagnose KPI performance and present findings to senior leadership

RequirementsAI-extracted

• Degree in a quantitative field like statistics, economics, applied math, operations research or engineering
• 2+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
• Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
• Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
• Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
• Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively

Perks & BenefitsAI-extracted