Associate Customer Success Enablement Manager - EMEA

About This RoleAI processing…

Key Responsibilities

• 1
  Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
• 2
  Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
• 3
  Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
• 4
  Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
• 5
  Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
• 6
  Partner with other enablement team members in designing, creating, and delivering enablement programs
• 7
  Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• 8
  Proactively seek input and content from CSM teams to aid in the curation of enablement programs
• 9
  Lead discovery sessions with business leaders to build and refine requirements
• 10
  Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Requirements

• The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
• Charismatic, great presence, deep empathy, and sharp on the product
• Ability to understand, work with, and present to a technical audience
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills- specifically strong presentation skills and executive presence
• Understanding of cultural and business nuances across the EMEA region, particularly across European markets
• A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
• Excellent verbal and written communication skills
• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams
• Industry and product knowledge is a plus
• Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
• Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
• Comfortable with occasional travel across the EMEA region

Perks & Benefits