Associate Field Experience Manager

okta· 36 open roles

San Francisco, CA On-siteFull-time5 days ago

Salary

$117k - $161k

Experience

Mid

Job Type

Full-time

Posted

5 days ago

Apply Now

Boost your chances at okta

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

ATS-optimized resume
Personalized cover letter
Match score & keyword gaps

Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This RoleAI processing…

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Key Responsibilities

1
Own the digital adoption strategy across key GTM platforms, with WalkMe as the primary platform.
2
Partner with Sales Ops, Business Technology, Revenue Operations, Product Marketing, and Enablement to identify workflow friction and improve the seller experience.
3
Design and deliver in-app guidance, automation, and other adoption solutions that help users complete critical workflows faster and with greater confidence.
4
Evaluate business problems and recommend the right solution, whether through WalkMe, AI, process improvements, or other enablement technologies.
5
Build, test, deploy, and maintain WalkMe experiences across our GTM technology stack.
6
Use platform analytics and user feedback to measure adoption, identify opportunities, and continuously improve the experience.
7
Partner with platform owners to influence roadmaps, advocate for enhancements, and align adoption strategies across systems.
8
Conduct user experience (UX) research and qualitative field interviews to gather direct feedback from sellers, surfacing friction points to inform digital adoption solutions.
9
Develop standards and best practices for digital adoption that can scale across the organization.
10
Stay current on AI and digital adoption technologies and recommend new capabilities that improve field productivity.

Requirements

5+ years of experience in enablement, digital adoption, learning technology, business systems, knowledge management, or a related field.
3+ years building and administering WalkMe or another Digital Adoption Platform.
Experience improving user adoption across enterprise SaaS applications such as Salesforce, Gong, Highspot, Clari, Outreach, or similar platforms.
Experience evaluating business problems and translating them into practical, scalable solutions.
Ability to independently lead cross-functional initiatives from discovery through implementation, balancing business needs, technical constraints, and user experience.
Strong analytical skills with experience using data to measure adoption and guide decisions.
Excellent communication and stakeholder management skills.
Ability to work independently, influence cross-functional teams, and manage competing priorities.
WalkMe Builder Certification
Additional WalkMe Certifications
Experience with AI productivity tools and workflow automation.
Experience with HTML, CSS, JavaScript, or similar web technologies.
Experience with analytics and reporting platforms.
Experience supporting Sales Enablement, Revenue Operations, or Customer Success organizations.

Perks & Benefits

In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.