Associate Renewals Manager, India

About This RoleAI processing…

Key Responsibilities

• 1
  Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• 2
  Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• 3
  Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
• 4
  Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• 5
  Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• 6
  Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• 7
  Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• 8
  Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• 9
  Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• 10
  Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• 11
  Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• 12
  Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• 13
  Contribute to team goals by working collaboratively with peer RM’s.

Requirements

• Able to work ANZ & Asia timezones
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
• If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Perks & Benefits