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About This RoleAI processing…
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Key Responsibilities
- 1Support cross-functional annual planning activities related to territory carving and deployment in Salesforce for the APJ region, with guidance from senior team members
- 2Help maintain and document territory operations processes, including runbooks and onboarding materials for APJ stakeholders
- 3Respond to account routing questions from the APJ field, escalating complex or ambiguous cases to senior analysts
- 4Support recurring territory reporting and ad hoc analysis requests for APJ sales leadership
- 5Partner with APJ Field Sales, Sales Operations, and Revenue Strategy to understand regional coverage needs and surface opportunities to improve territory processes and tools
- 6Assist the Sales Systems team on automation improvements enabled by territory management (such as automated opportunity assignment)
- 7Support data hygiene and enrichment for APJ accounts using tools such as RingLead, ZoomInfo, D&B, and Openprise, including validating account data across multiple APJ countries and markets
- 8Document questions, edge cases, and process gaps encountered in day-to-day work so they can be addressed systematically
Requirements
- 1–2 years of experience in an operations, analytics, business support, or CRM-adjacent role — sales operations experience is welcome but not required
- Based in the APJ region, or able to maintain consistent overlap with APJ business hours
- Working familiarity with Salesforce (navigating records, reports, and list views); exposure to Salesforce Sales Territories, Salesforce Maps, or similar tools is a plus
- Comfortable working in spreadsheets — sorting, filtering, VLOOKUP/XLOOKUP, and pivot tables; advanced modeling is not expected
- Strong attention to detail and a methodical approach to working with data
- Clear and concise written communication, particularly in asynchronous settings across time zones
- Collaborative and comfortable asking questions; you will be supported, not left to figure things out alone
- Interest in learning sales operations systems and processes in a fast-paced, distributed environment
Perks & Benefits
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