Brokerage Operations Specialist

About This RoleAI processing…

Key Responsibilities

• 1
  Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
• 2
  Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
• 3
  Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
• 4
  Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
• 5
  Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs
• 6
  Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk
• 7
  Responsible for maintaining operational Standard Operating Procedures and processes.
• 8
  Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• 9
  Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes
• 10
  Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

Requirements

• Based in the United Kingdom with the ability to work in our London office at least 3 days a week.
• Bachelor's degree or equivalent practical experience
• 6+ years of operational experience specialising in financial services
• Passionate about financial services and fintech
• Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
• Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift
• Experience working across large projects with multiple work streams and coordinating cross functional teams
• Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
• Exceptional attention to detail, collaborative mindset and strong problem-solving skills
• Experience in applying data analysis to solve business problems
• Excellent written and oral communication skills
• Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
• Self-starter with ability to work independently and coordinate across multiple functional groups
• Resourceful and adaptive in fast-paced, entrepreneurial environments
• Chartered Institute for Securities & Investment certifications

Perks & Benefits