Call Centre Supervisor

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Leads the daily operations of a call centre team focused on appliance repair and customer support
• 2
  Coaches agents to improve performance and customer satisfaction
• 3
  Manages schedules to ensure adequate coverage and efficient operations
• 4
  Onboards new hires to ensure a smooth transition into the team
• 5
  Drives team performance to meet customer support goals

RequirementsAI-extracted

• Typically: Proven leadership experience in a call centre environment
• Typically: Excellent communication and coaching skills
• Typically: Ability to manage multiple priorities and schedules
• Typically: Strong problem-solving and analytical skills
• Typically: Experience with customer support software and technology

Perks & BenefitsAI-extracted