DP

Claims Agent

DPD Group UK· 133 open roles

Remote RemotePart-time1 months ago
Salary
£30,420 - £30,420
Experience
Mid
Job Type
Part-time
Posted
1 months ago
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About This Role

Administer customer claims for lost and damaged parcels, issue financial settlements, and communicate with customers.

Key ResponsibilitiesAI-extracted

  • 1
    Validate new claim requests against clearly defined policies and issue claims forms to customers.
  • 2
    Manage customer interactions via telephone and email to meet customer expectations.
  • 3
    Issue financial settlements where applicable and communicate with customers when not.

RequirementsAI-extracted

  • Typically: Strong communication and customer service skills.
  • Typically: Ability to work in a fast-paced environment.
  • Typically: Basic knowledge of policies and procedures.

Perks & BenefitsAI-extracted

Typically: Health coverage.
Typically: Paid time off (PTO).
Typically: Flexible remote work options.

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