Collections Officer

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Answer customer inquiries and resolve issues related to payments and accounts.
• 2
  Communicate effectively with customers to understand their concerns and provide solutions.
• 3
  Maintain accurate records of customer interactions and update accounts accordingly.
• 4
  Work collaboratively with team members to achieve customer satisfaction goals.
• 5
  Meet performance targets and adhere to company policies and procedures.

RequirementsAI-extracted

• Previous experience in a contact centre or customer service role.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet performance targets.
• Basic computer skills and proficiency in CRM systems.
• High school diploma or equivalent required.

Perks & BenefitsAI-extracted