LocalJobsHQ LogoLocalJobsHQ
DA

Commercial Customer Success Manager (DACH; German-Speaking)

datadog· 31 open roles

Dublin, Ireland On-siteFull-time3 days ago
Salary
Undisclosed
Experience
Mid
Job Type
Full-time
Posted
3 days ago
Apply Now

Boost your chances at datadog

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

  • ATS-optimized resume
  • Personalized cover letter
  • Match score & keyword gaps
Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This RoleAI processing…

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Key Responsibilities

  • 1
    Partner with the sales team to ensure smooth transition and onboarding experience
  • 2
    Proactively build relationships with customers to create mutual trust
  • 3
    Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • 4
    Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • 5
    Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
  • 6
    Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Requirements

  • A strong communicator with excellent attention to detail
  • Motivated by building long-term and long-lasting relationships
  • Driven by the opportunity to make a visible impact with your work
  • 5-7 years of experience in a customer account facing role
  • Customer-minded, always aiming to provide the most value possible
  • Excited by working in an ever-evolving and fluid solution focused environment
  • Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
  • Must have full professional German language skills, along with experience working with DACH customers

Perks & Benefits

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

WE

Senior Developer Educator

webflowRemote
View
RO

Director of Public Policy, UAE/Middle East

robloxRemote
View
RO

Data Analyst, Operations (IP & Legal Compliance)

robloxGurugram, Haryana
View