Complaints Handler
Howells Solutions Limited
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About This Role
The Complaints Handler will handle complaints within the Repairs and Maintenance service, specifically Stage 1 and Stage 2 complaints, on a 6-month fixed-term contract. The role is based in Kingston upon Thames and offers a competitive salary. The successful candidate will join a leading repairs and maintenance contractor. This is a full-time position.
Key ResponsibilitiesAI-extracted
- 1Handles Stage 1 and Stage 2 complaints within the Repairs and Maintenance service
- 2Typically: investigates and resolves customer complaints in a timely and professional manner
- 3Typically: communicates with customers to understand their concerns and provide resolutions
- 4Typically: maintains accurate records of complaints and their resolutions
RequirementsAI-extracted
- Typically: has excellent communication and customer service skills
- Typically: has experience in a similar role, such as customer service or complaints handling
- Typically: is able to work in a fast-paced environment and meet deadlines
- Typically: has basic computer skills and is able to maintain accurate records
Perks & BenefitsAI-extracted
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