Contact Centre Specialist

Talenza· 63 open roles

Remote RemoteFull-time4 days ago

Salary

A$170,000 - A$180,000

Experience

Mid

Job Type

Full-time

Posted

4 days ago

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About This RoleAI processing…

Senior Contact Centre Specialist $170k to $180k base bonus and super A leading enterprise organisation is seeking an experienced Contact Centre Specialist. Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud. Key Responsibilities Support and maintain contact centre platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect) Troubleshoot and resolve complex incidents and outages Manage changes, upgrades and customer requests Work …

Key ResponsibilitiesTypical for this role

1
Design, build, and maintain high-quality software systems
2
Collaborate with product and design partners to ship customer-facing features
3
Write tests, conduct code reviews, and uphold engineering quality standards
4
Participate in on-call rotations and improve system reliability

RequirementsTypical for this role

Proficiency in one or more relevant programming languages and frameworks
Experience shipping production software end-to-end
Strong fundamentals in data structures, algorithms, and system design
Comfortable working in modern cloud environments and CI/CD pipelines

Perks & Benefits

Senior Contact Centre Specialist $170k to $180k base bonus and super A leading enterprise organisation is seeking an experienced Contact Centre Specialist.