Content Designer II

About This RoleAI processing…

Key Responsibilities

• 1
  Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• 2
  Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• 3
  Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.
• 4
  Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• 5
  Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
• 6
  Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.
• 7
  Help strengthen Affirm’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.
• 8
  2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
• 9
  A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints.
• 10
  Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.
• 11
  Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care.
• 12
  Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences.
• 13
  Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer.
• 14
  Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.

Requirements

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
• Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• What We Look For 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
• If you need support, we’re happy to help.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Perks & Benefits