Credit and Collections Manager

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Key Responsibilities

• 1
  Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols
• 2
  Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework
• 3
  Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations
• 4
  Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers
• 5
  Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters
• 6
  Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, ageing, write-offs, and cash forecasting
• 7
  Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations
• 8
  Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions
• 9
  Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters
• 10
  Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness
• 11
  Drive process transformation and continuous improvement across Credit & Collections, leveraging automation, AI, analytics, and scalable operating models to improve efficiency and decision-making
• 12
  Serve as the subject-matter authority for Credit & Collections, providing guidance on complex cases, policies, credit decisions, and commercial considerations
• 13
  Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred
• 14
  12+ years of progressive experience across Credit & Collections, ideally within high-growth SaaS, technology, or complex B2B environments
• 15
  Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships
• 16
  Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks
• 17
  Demonstrated experience owning AR KPIs, collection targets, CEI, DSO, ageing, cash forecasting, write-offs, and bad debt/reserve analysis
• 18
  Experience operationalising credit policies, approval frameworks, and risk mitigation strategies
• 19
  Experience governing outsourced collections operations against defined SLAs and performance metrics
• 20
  Strong analytical capability with the ability to translate large datasets into clear financial and risk insights
• 21
  Advanced Excel and strong ERP/reporting systems experience; SAP, NetSuite and Salesforce preferred
• 22
  Demonstrated experience driving process transformation, automation, or technology-enabled improvements; practical application of AI in finance or AR operations is a plus
• 23
  Exceptional communication, negotiation, and stakeholder management skills, with the ability to engage confidently with customers and senior cross-functional stakeholders
• 24
  This role will require working in PST hours.

Requirements

• Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred
• Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships
• Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Perks & BenefitsTypical for this role