Customer Experience Manager
Sopra Steria
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About This Role
The Customer Experience Manager leads a team of specialists in a fast-paced contact centre, shaping outstanding customer experiences. This role operates on a 7-day service with varying shifts. The manager is part of a supportive team that values wellbeing, respect, and engagement. The position is remote and based in Durham.
Key ResponsibilitiesAI-extracted
- 1Leads a team of Customer Experience Specialists in a contact centre environment.
- 2Develops and implements strategies to improve customer experience.
- 3Manages a range of shifts between 8am and other hours across a 7-day service.
- 4Typically: Collaborates with other teams to resolve customer complaints and issues.
- 5Typically: Analyzes customer feedback to identify areas for improvement.
RequirementsAI-extracted
- Typically: Has experience in a leadership role within a customer-facing environment.
- Typically: Possesses strong communication and interpersonal skills.
- Typically: Has experience working in a fast-paced contact centre.
- Typically: Is able to work a range of shifts, including evenings and weekends.
Perks & BenefitsAI-extracted
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