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Customer Experience Manager

cloudflare· 54 open roles

Location TBD On-siteFull-time2 weeks ago
Salary
$120,000 - $180,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Customer Experience Manager at Cloudflare leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. This role involves building strategic relationships with stakeholders, collaborating with the Sales team, and embedding AI-driven optimization into daily workflows. The ideal candidate has experience in customer success or account management, with a strong understanding of computer networking and cloud security. The role requires up to 50% travel for customer visits.

Key ResponsibilitiesAI-extracted

  • 1
    Manage customer engagement from onboarding through the entire customer lifecycle
  • 2
    Act as a trusted advisor to customers and build strategic relationships with stakeholders
  • 3
    Collaborate with the Sales team to maintain accurate weekly forecasts and lead critical engagements
  • 4
    Embed AI-driven optimization into daily workflows to accelerate customer outcomes and maximize operational efficiency
  • 5
    Develop and maintain long-term relationships with stakeholders in the account portfolio
  • 6
    Work cross-functionally with internal teams to resolve customer business issues

RequirementsAI-extracted

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
  • 2+ years relative industry experience, with experience in cloud security and/or performance industries preferred
  • Bachelor's degree and/or other professional qualification
  • Strong understanding of computer networking and network security
  • Experience with project management, account portfolio planning, and Cloud implementation

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off covering vacation and sick leave
Equity participation in Cloudflare's equity plan
Typically: opportunities for professional growth and development
Typically: flexible work arrangements

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