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Customer Experience Manager, Trump Accounts

robinhood· 35 open roles

Westlake, TX On-siteFull-time1 weeks ago
Salary
$111k - $130k
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This RoleAI processing…

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Key Responsibilities

  • 1
    Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
  • 2
    Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
  • 3
    Guide your team through change with effective communication and clarity.
  • 4
    Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics.
  • 5
    Support your team with expertise in investment-related topics including custodial accounts, IRAs, brokerage accounts, and investor education.

Requirements

  • Active FINRA licensing
  • Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of achieving results.
  • Strong interpersonal and communication skills, with a passion for mentorship.
  • Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts.
  • Comfort leading through ambiguity and organizational change.

Perks & Benefits

Challenging, high-impact work to grow your career.
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.

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