Customer Experience Team Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Leads and grows the Customer Experience Team to achieve high performance
• 2
  Sets the standard for customer service and care across the Premier portfolio
• 3
  Manages and resolves customer complaints with care
• 4
  Typically: Develops and implements customer experience strategies
• 5
  Typically: Collaborates with colleagues to improve customer satisfaction

RequirementsAI-extracted

• Background in managing customer service, helpdesk, or contact centre teams
• Experience in leading and inspiring high-performing teams
• Strong customer service and communication skills
• Typically: Proven track record of improving customer satisfaction
• Typically: Ability to work in a fast-paced environment

Perks & BenefitsAI-extracted