Customer Service Manager - Contact Centre - Temporary

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Leads and coaches Customer Sales and Service Agents to achieve their personal potential in delivering superior customer service
• 2
  Utilizes strong interpersonal skills to achieve team goals and resolve customer issues
• 3
  Assists in the development and implementation of customer service strategies
• 4
  Typically: manages and analyzes customer feedback to identify areas for improvement
• 5
  Typically: collaborates with other departments to ensure seamless customer experiences

RequirementsAI-extracted

• Strong interpersonal and coaching skills
• Previous experience in a customer-facing role, preferably in a contact centre environment
• Typically: post-secondary education in a related field, such as business or communications
• Typically: experience with customer relationship management software and other relevant technologies
• Typically: ability to work in a fast-paced environment and adapt to changing situations

Perks & BenefitsAI-extracted