IQ

Customer Service Specialist

IQ Medical

Remote RemoteFull-time3 days ago
Salaryest.
A$50,000 - A$70,000
Experience
Mid
Job Type
Full-time
Posted
3 days ago
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About This Role

IQ Medical is seeking a Customer Service Specialist to join their Supply Chain team in a full-time, permanent role. The successful candidate will help solve problems, assist customers, and keep things moving. The role is based at the Unley head office with a collaborative team. IQ Medical delivers innovative technologies and exceptional service to eye care professionals.

Key ResponsibilitiesAI-extracted

  • 1
    Respond to customer inquiries and resolve issues in a timely manner
  • 2
    Provide exceptional service to customers through various communication channels
  • 3
    Typically: Process orders, handle returns, and manage customer accounts
  • 4
    Collaborate with the Supply Chain team to ensure seamless customer experience
  • 5
    Typically: Identify and escalate complex customer issues to relevant teams

RequirementsAI-extracted

  • Typically: Previous experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Typically: Basic computer skills and familiarity with customer relationship management software
  • Strong attention to detail and ability to maintain accurate records

Perks & BenefitsAI-extracted

Remote work options
Typically: Health coverage and employee assistance programs
Off-street parking at the Unley head office
Typically: Paid time off and public holidays
Opportunity to work with a collaborative and supportive team

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