Customer Service Specialist
IQ Medical
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About This Role
IQ Medical is seeking a Customer Service Specialist to join their Supply Chain team in a full-time, permanent role. The successful candidate will help solve problems, assist customers, and keep things moving. The role is based at the Unley head office with a collaborative team. IQ Medical delivers innovative technologies and exceptional service to eye care professionals.
Key ResponsibilitiesAI-extracted
- 1Respond to customer inquiries and resolve issues in a timely manner
- 2Provide exceptional service to customers through various communication channels
- 3Typically: Process orders, handle returns, and manage customer accounts
- 4Collaborate with the Supply Chain team to ensure seamless customer experience
- 5Typically: Identify and escalate complex customer issues to relevant teams
RequirementsAI-extracted
- Typically: Previous experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks
- Typically: Basic computer skills and familiarity with customer relationship management software
- Strong attention to detail and ability to maintain accurate records
Perks & BenefitsAI-extracted
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