Customer Service Specialist I - Bilingual (Spanish)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions.
• 2
  Completes daily operational tasks to support customer satisfaction and service level agreement adherence.
• 3
  Assists with transaction processing and researches customer issues.
• 4
  Documents interactions and helps resolve processing errors in accordance with established program guidelines.

RequirementsAI-extracted

• Must be bilingual in Spanish.
• Typically: Strong communication and customer service skills are required.
• Typically: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Typically: Basic computer skills and familiarity with customer service software are necessary.

Perks & BenefitsAI-extracted