Customer Success Manager

Remote RemoteFull-time1 months ago

Salary

A$100,000 - A$115,000

Experience

Mid

Job Type

Full-time

Posted

1 months ago

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About This Role

Customer Success Manager role supporting a rapidly growing SaaS Platform client in Sydney, Australia.

1
Develop and execute customer success plans to drive business growth and customer satisfaction.
2
Build and maintain strong relationships with key stakeholders, including sales, marketing, and customer support teams.
3
Conduct regular customer health checks to identify and mitigate potential risks.
4
Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
5
Identify and develop new business opportunities through upselling and cross-selling efforts.

Bachelor's degree in Business, Marketing, or a related field.
Minimum 3 years of experience in customer success, account management, or a related field.
Proven track record of driving business growth and customer satisfaction through successful customer success strategies.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.