Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own and drive a Success Plan for each covered customer to accelerate adoption and value from Okta
• 2
  Take ownership of the assigned Book of Business and mitigate churn risk
• 3
  Drive consumption and adoption of Okta’s products through clear expectation setting with customers
• 4
  Build strong relationships with customer stakeholders through effective communication
• 5
  Identify and solve customer problems efficiently by proactively addressing potential issues
• 6
  Collaborate with cross-functional teams to drive initiatives and engage in conversations to better assist customers

RequirementsAI-extracted

• Fluent Italian and French language skills are required
• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution
• Customer-centric and proactive team player with a focus on driving customer loyalty and adoption
• Ability to operate in a fast-paced environment and manage multiple customers and projects
• Strong oral, written, and presentation skills
• Typically: experience working in and navigating enterprise environments, building trusted relationships at all levels in the organization

Perks & BenefitsAI-extracted