TW

Customer Success Manager

twitch· 15 open roles

Seattle, WA On-siteFull-time4 days ago
Salary
$101,600 - $177,800
Experience
Mid
Job Type
Full-time
Posted
4 days ago
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About This RoleAI processing…

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to

Key Responsibilities

  • 1
    Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
  • 2
    Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
  • 3
    Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
  • 4
    Assist in pre-sale pipeline management, reporting, and opportunity accuracy
  • 5
    Work with Campaign Operations to troubleshoot live campaigns
  • 6
    Maintain up-to-date knowledge of Twitch's site features and products

Requirements

  • 4+ years of online media/planning experience
  • Experience helping clients execute media campaigns
  • Excellent written, presentation and oral communication skills
  • Excellent collaboration skills
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Works well with others in high-energy environment with minimal supervision
  • Experience and comfortability working with technical product teams

Perks & Benefits

Medical, Dental, Vision & Disability Insurance
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount

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