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Customer Support Specialist

airbnb· 41 open roles

Gurugram, Haryana On-siteFull-time2 weeks ago
Salary
₹500,000 - ₹590,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

Airbnb is seeking a Customer Support Specialist to provide courteous and efficient service to the worldwide Airbnb community. The specialist will serve as the initial point of contact, addressing community inquiries and concerns. The role involves resolving customer complaints, responding to inbound and outbound phone calls, emails, and messages, and utilizing available resources to research and troubleshoot problems effectively. The specialist will work in a 24x7 shift environment, primarily supporting North America time zones.

Key ResponsibilitiesAI-extracted

  • 1
    Provide courteous and efficient service to the worldwide Airbnb community
  • 2
    Handle and resolve customer complaints in a timely manner
  • 3
    Respond professionally to inbound and outbound phone calls, emails, and messages
  • 4
    Utilize available resources to research and troubleshoot problems effectively
  • 5
    Mediate situations between users with empathy and fairness
  • 6
    Proactively strive to meet targets and goals independently

RequirementsAI-extracted

  • Graduate with minimum 2 years of international voice process experience in a contact center/BPO
  • Proven language ability in English with excellent comprehension, grammar, vocabulary, and spelling
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty
  • Ability to manage sensitive customer information
  • Excellent English reading, comprehension, and writing skills
  • Excellent active listening skills with the ability to understand verbal nuances

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off
Typically: Employee travel credits
Bonus or incentives
One or more equity programs

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