Developer Support Associate (New Grad)

okta· 36 open roles

Chicago, IL On-siteFull-time2 days ago

Salary

$79,000 - $79,000

Experience

Mid

Job Type

Full-time

Posted

2 days ago

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About This RoleAI processing…

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Key Responsibilities

1
Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
2
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
3
Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
4
Collaborate with other departments in the company to achieve customer satisfaction.

Requirements

Ability to quickly context-switch between multiple complex work streams.
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
Customer-obsessed attitude — a customer advocate, always going the extra mile.
Team player with solid cross-team communication skills.
Technical Domain Focus: Knowledge of software development fundamentals and common architectures.
Knowledge of HTTP, encryption, basic security concepts.
Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
Some proficiency in at least one programming language, ideally JavaScript.
There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
Graduating between Summer 2025 - Fall 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.

Perks & Benefits

In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.