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About This RoleAI processing…
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
Key Responsibilities
- 1Own the annual and in-year planning calendar with Sales, Finance, and People. Deliver territories, quotas, and comp plans that are ready on day one of the fiscal year.
- 2Build capacity and coverage models that turn bookings/ARR targets into headcount, ramp, and productivity assumptions across field, inside/digital, product-led, and partner motions.
- 3Lead account segmentation, territory design, and account assignment rules. Find where we're over- or under-covered and recommend fixes.
- 4Set and allocate quotas across segments, geographies, and roles, balancing top-down targets against bottom-up opportunity. Own quota-relief and adjustment governance.
- 5Build scenario models that show leaders the tradeoffs among headcount, coverage, quota, productivity, cost of sales, and revenue before they decide.
- 6Design role-based incentive plans (pay mix, measures and weights, thresholds, accelerators, caps, SPIFs) that reward the behaviors our strategy depends on, such as new logo, expansion, multi-product, and retention.
- 7Partner with Finance, Total Rewards, and Legal on plan cost modeling, market benchmarking, and approvals. Run the compensation governance committee.
- 8Maintain clear, consistent policies for crediting, splits, territory transfers, windfalls, clawbacks, and exceptions. Resolve disputes fairly and quickly.
- 9Own plan documents, rollout, and field enablement so every seller understands how they're measured and paid.
- 10Build, lead, and develop a high-performing team of managers and analysts. Set clear goals, operating rhythms, and career paths.
- 11Build alignment across Sales, Finance, People, Marketing, Customer Success, and Product on GTM strategy and process improvements.
Requirements
- 10+ years of progressive experience in Sales/Revenue Operations, GTM planning, sales compensation, or business strategy and analytics.
- 5+ years in a B2B SaaS environment, ideally with multiple sales motions (enterprise, commercial, digital/PLG, partner).
- Hands-on ownership of territory design, quota setting, and sales compensation plan design; experience running or overseeing commission operations.
- 4+ years leading and developing teams, including managers or senior individual contributors.
- Track record of presenting recommendations and modeling tradeoffs to executive leadership and earning their trust.
- Advanced financial modeling and analytical skills; fluency with Salesforce data and comfort with SQL or similar tools.
- Salesforce power user; experience with Anaplan (or similar planning platform), Clari, and Tableau.
- Experience administering or implementing an ICM platform (e.g., Xactly, CaptivateIQ, Varicent, Spiff, Anaplan ICM, Pigment).
- Working knowledge of SOX controls and ASC 606 / ASC 340-40 as they relate to commissions.
- Experience with usage- or consumption-based, multi-product, or hybrid PLG and sales-led models.
- Practical experience applying AI and automation to planning, analytics, or compensation workflows.
- WorldatWork Certified Sales Compensation Professional (CSCP) or similar credential.
- Strategic thinker who is still willing to dig into the details.
- Clear, concise communicator in writing and in the room, with the credibility to push back on senior leaders and say no when needed.
- Builds a high-performing, metrics-driven, and inclusive team culture.
- Strong judgment on fairness and consistency, balancing policy against practical business needs.
- Handles ambiguity well and brings structure and repeatable process to complex, cross-functional work.
Perks & Benefits
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