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About This Role
A Dispute Resolution Officer is needed for a Housing Provider within Local Government to deliver outstanding customer service and drive continuous service improvement. The role involves resolving housing complaints and disputes. This is a temporary, hybrid position based in West London. The officer will work remotely and in the office.
Key ResponsibilitiesAI-extracted
- 1Resolves housing complaints and disputes in a fair and timely manner
- 2Delivers outstanding customer service to tenants and stakeholders
- 3Identifies areas for service improvement and implements changes
- 4Typically: Collaborates with internal teams to resolve complex disputes
- 5Typically: Maintains accurate records of disputes and resolutions
RequirementsAI-extracted
- Experience in housing complaints, customer resolution, or dispute management
- Excellent communication and interpersonal skills
- Ability to work in a hybrid environment, both remotely and in the office
- Typically: Knowledge of housing legislation and regulations
- Typically: Strong problem-solving and analytical skills
Perks & BenefitsAI-extracted
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