Enterprise Account Operations Associate

airbnb· 22 open roles

London, England On-siteFull-time1 weeks ago

Salary

£60,000 - £70,000

Experience

Mid

Job Type

Full-time

Posted

1 weeks ago

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About This RoleAI processing…

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Key Responsibilities

1
Support the day-to-day operational management of enterprise hotel group partners across global markets.
2
Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.
3
Build, document and continuously improve operational processes and workflows.
4
Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions.
5
Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery.
6
Partner cross-functionally to resolve operational issues and improve the experience for hotel partners.
7
Support portfolio-level supply optimisation and platform education initiatives.
8
Use data and reporting to identify opportunities, track performance and inform operational decisions.
9
Balance multiple priorities in a fast-moving environment where requirements and processes may continue to evolve.
10
Take ownership of problems from identification through to resolution, escalating appropriately while bringing recommendations and potential solutions.

Requirements

5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role.
Demonstrated experience creating, improving or scaling processes and workflows.
Comfortable working in ambiguous environments where processes and ways of working are still evolving.
Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward.
Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders.
Proven ability to collaborate effectively across functions and influence without direct authority.
Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously.
Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions.
Advanced Excel or Google Sheets skills and confidence working with large datasets. Experience with SQL or other data tools is a plus.
Strong written and verbal communication skills.
Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves.