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ERC Team Manager

Taking Care Personal Alarms Limited

Remote RemoteFull-time6 days ago
Salary
Undisclosed
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This RoleAI processing…

ERC Team Manager - Devon 35 Hours per Week £36,000 FTE Every call handled by our Emergency Resolution Centre has the potential to make a real difference to someone's safety, wellbeing and peace of mind. We're looking for an experienced and inspiring Emergency Resolution Centre Manager to lead a team of ERC Advisors, creating a high-performing culture that delivers exceptional customer outcomes while supporting colleague wellbeing, engagement and development. About the Role As an ERC Manager, yo…

Key ResponsibilitiesTypical for this role

  • 1
    Drive day-to-day execution of the work outlined in this role
  • 2
    Collaborate with cross-functional partners to deliver outcomes
  • 3
    Communicate progress, blockers, and decisions clearly
  • 4
    Continuously improve how the team operates

RequirementsTypical for this role

  • Demonstrated experience relevant to this role and seniority level
  • Strong written and verbal communication skills
  • Ability to collaborate effectively across functions and time zones
  • Right to work in the listed location

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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