Field Service Manager
Unisys
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About This Role
The Field Service Manager provides frontline supervision of Field Engineers, ensuring timely and effective client support, resolving complex issues, and maintaining quality standards. This role drives improvements to installation, maintenance, and updates of client equipment and services. The manager identifies opportunities for department-wide improvements and maintains quality standards for Field Engineering operations.
Key ResponsibilitiesAI-extracted
- 1Provides day-to-day supervision of Field Engineers across an assigned territory and within specified client locations.
- 2Ensures the team provides timely and effective client and end-user support.
- 3Resolves associate inquiries and complex client issues.
- 4Maintains quality standards for Field Engineering operations.
- 5Drives improvements to installation, maintenance, and updates of client equipment and services.
RequirementsAI-extracted
- Typically: Strong technical knowledge of IT systems and equipment.
- Typically: Proven leadership and supervisory experience in a field service environment.
- Typically: Excellent communication and problem-solving skills.
- Typically: Ability to work remotely and manage a distributed team.
Perks & BenefitsAI-extracted
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