Full-Stack Engineer, Human Agent Tooling

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Contribute to the tools agents use to view member context, manage cases, and take action.
• 2
  Build well-scoped features that make agents' day-to-day faster and less error-prone.
• 3
  Help build the systems that pull together the right information about a member and surface it to the agent at the right moment.
• 4
  Work on the permissions and guardrails that determine what actions agents can take on member accounts.
• 5
  Build and maintain the connections between agent tooling and the other Chime systems agents depend on.
• 6
  Add logging, monitoring, and dashboards so we can see how tools are performing and catch issues early.

RequirementsAI-extracted

• Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
• Familiarity with working against a database.
• An appreciation for maintainable, well-tested code.
• A strong desire to learn and to dig into how things actually work.

Perks & BenefitsAI-extracted