Global Law Enforcement Operations Enablement Manager

airbnb· 41 open roles

Location TBD On-siteFull-time2 weeks ago

Salary

$125,000 - $145,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This Role

The Global Law Enforcement Operations Enablement Manager will support the teams that deliver Airbnb's response to criminality and serious safety threats to our users and communities. This role requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities.

Key ResponsibilitiesAI-extracted

1
Work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development to deliver fast, accurate and efficient response operations.
2
Enable consistent delivery across a globally distributed team under universal standards, workflows and performance management.
3
Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
4
Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats.
5
Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.

RequirementsAI-extracted

8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development.
Strong safety background: led or supported globally distributed teams delivering complex operations within Trust and Safety.
Proven program-building experience: established case management systems, workflows, process, SLAs, and QA processes.
Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities.
Metrics and operational fluency: defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership.