Global Threat Assessment Program Regional Operations Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
• 2
  Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable.
• 3
  Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way.
• 4
  Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions.
• 5
  Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence.
• 6
  Provide accurate regional data to the Global TAO Manager for program-wide reporting.
• 7
  Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action.

RequirementsAI-extracted

• 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.
• Hands-on threat assessment case experience: independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects.
• Solid documentation discipline: write clear, accurate case notes that stand up to legal and operational scrutiny.
• Clear written and verbal communication: summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence.
• Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component.
• Experience in a globally distributed team with cross-regional collaboration.
• Mastery of open source research and online investigative techniques.

Perks & BenefitsAI-extracted