Guest Service Agent | Crowne Plaza Christchurch

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Manages front office operations to ensure efficient guest check-in and check-out processes
• 2
  Delivers exceptional customer service, responding to guest inquiries and resolving issues promptly
• 3
  Typically: Maintains accurate records and handles guest payments and billing
• 4
  Provides information on hotel services and local attractions to enhance the guest experience
• 5
  Typically: Collaborates with other departments to ensure a seamless guest experience

RequirementsAI-extracted

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Typically: Previous experience in a front office or hospitality role
• Basic computer skills and knowledge of hotel management systems
• Typically: High school diploma or equivalent

Perks & BenefitsAI-extracted