Head of Resource Planning and Performance Operations
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About This RoleAI processing…
Head of Resource Planning and Performance Operations Lead strategic resource planning across a large, complex Customer Service Operations environment Shape the future of our customer contact capability, including emerging technology and multi-channel customer contact Hybrid working with up to 60% homeworking and 40% across our Stratford-upon-Avon, York, Bristol and Glasgow offices. About the roleDue to an upcoming retirement, we have a senior leadership opportunity at NFU Mutual, shaping how we…
Key ResponsibilitiesTypical for this role
- 1Drive day-to-day execution of the work outlined in this role
- 2Collaborate with cross-functional partners to deliver outcomes
- 3Communicate progress, blockers, and decisions clearly
- 4Continuously improve how the team operates
RequirementsTypical for this role
- Demonstrated experience relevant to this role and seniority level
- Strong written and verbal communication skills
- Ability to collaborate effectively across functions and time zones
- Right to work in the listed location
Perks & BenefitsTypical for this role
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