HelpDesk Engineer II

pagerduty· 15 open roles

Location TBD On-siteFull-time1 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

1 weeks ago

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About This RoleAI processing…

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Key Responsibilities

1
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability.
2
Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Requirements

3–5 years of IT support experience, including 1+ years at Tier 2 or higher.
Hands-on administration experience with Jamf Pro, Microsoft Intune, and Microsoft Entra ID (Azure AD).
Experience administering SaaS platforms such as Zoom, Slack, and Jira Cloud.
Strong troubleshooting skills across macOS, Windows, and common enterprise hardware/peripherals.
Excellent interpersonal and customer-service skills; able to translate technical issues for non-technical audiences.
Experience supporting A/V equipment and live/hybrid events preferred.
Comfortable working occasional evenings for after-hours events or on-call coverage.

Perks & Benefits

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs