Boost your chances at Victim Support
Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.
- ATS-optimized resume
- Personalized cover letter
- Match score & keyword gaps
Free to start · no card required
Get more Charity & Voluntary Jobs jobs in your inbox
Verified daily — no ghost listings.
About This Role
The Helpline Advisor role at Victim Support involves working in a 24/7 contact centre, providing customer service and care to those in need. This position is offered on a fixed-term basis until 31 March 2027 and requires working 37.5 hours a week. The role is remote and offers the opportunity to make a difference every day. The ideal candidate will have resilience, adaptability, and a focus on customer service.
Key ResponsibilitiesAI-extracted
- 1Typically: Answering and responding to helpline calls from victims of crime
- 2Typically: Providing emotional support and guidance to callers
- 3Typically: Assessing the needs of callers and referring them to relevant services
- 4Typically: Maintaining accurate records of calls and interactions
- 5Typically: Working collaboratively with other teams to provide a comprehensive service
RequirementsAI-extracted
- Typically: Having excellent communication and interpersonal skills
- Typically: Being able to work in a fast-paced environment with a focus on customer service
- Typically: Having the ability to work flexibly, including evenings and weekends
- Typically: Having experience in a similar role, such as a helpline or customer service environment
Perks & BenefitsAI-extracted
Apply to This Job in Minutes
Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.
75% of AI Resumes Get Rejected
Beat the ATS with Jobease.ca's AI Resume Builder. Optimized for real hiring systems.
Build My ResumeProfile Match
Loading…Checking your profile against this job…
Job Overview
Share This Job
Track All Your Applications
Never lose track again. Jobease.ca organizes every application, interview, and follow-up.
Organize My Search