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About This Role
The Holidays Team Leader at National Trust leads, supports, and develops a team to deliver great customer service. The role involves handling various situations, including complaints, and working independently with initiative. The team leader must be well-organised, adaptable, and willing to learn new skills.
Key ResponsibilitiesAI-extracted
- 1Leads, supports, and develops a team to deliver great customer service
- 2Handles complaints and resolves issues in a professional manner
- 3Works independently with initiative to achieve team goals
- 4Develops and implements processes to improve customer experience
RequirementsAI-extracted
- Able to lead, support, and develop a team
- Confident in dealing with all kinds of situations, including complaints
- Well-organised and adaptable with a willingness to learn new skills
- Typically: experience in customer-facing roles and team leadership
Perks & BenefitsAI-extracted
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