Insights Analyst, Dispute Experience

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Translate complex data signals into root-cause narratives and actionable operational or product recommendations
• 2
  Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops
• 3
  Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows
• 4
  Conduct in-depth workflow and lifecycle analyses to identify friction points, root causes, and opportunities to improve Trust & Safety processes
• 5
  Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps

RequirementsAI-extracted

• Typically: Bachelor's degree in a quantitative field
• 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations
• Advanced SQL skills and proficiency in Python or R for experimentation, modeling, and data analysis
• Strong understanding of statistics, causal inference, experiment design, and anomaly detection
• Experience analyzing automation systems, risk models, or ML-driven workflows is a plus

Perks & BenefitsAI-extracted