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IT Help Desk Team Leader

The Missing Link

Remote RemoteFull-time-1 days ago
Salary
Undisclosed
Experience
Mid
Job Type
Full-time
Posted
-1 days ago
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About This RoleAI processing…

Lead the desk. Elevate the team. Champion the client. Are you a natural leader who thrives in fast-paced environments, loves mentoring people, and enjoys being hands-on technically? We’re looking for an IT Help Desk Team Leader to take ownership of our Sydney Service Desk — driving performance, delivering exceptional client experiences, and building a team people love being part of. This is a leadership role with real impact. You’ll balance people leadership, operational excellence, and technic…

Key ResponsibilitiesTypical for this role

  • 1
    Design, build, and maintain high-quality software systems
  • 2
    Collaborate with product and design partners to ship customer-facing features
  • 3
    Write tests, conduct code reviews, and uphold engineering quality standards
  • 4
    Participate in on-call rotations and improve system reliability

RequirementsTypical for this role

  • Proficiency in one or more relevant programming languages and frameworks
  • Experience shipping production software end-to-end
  • Strong fundamentals in data structures, algorithms, and system design
  • Comfortable working in modern cloud environments and CI/CD pipelines

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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