IT Ops Engineer

discord· 29 open roles

Location TBD On-siteFull-time3 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Key Responsibilities

1
Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs. This is core to the role for everyone on the team.
2
Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security.
3
Keep the conferencing and AV rooms reliable, and be hands on deck to support live events. You keep the rooms working and support the event, not architect an AV build from scratch.
4
Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit.
5
Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation.
6
Participate in on-call rotations.

Requirements

Hands-on exposure across several parts of that surface, the more of it you have touched, the better. Breadth matters more than depth in any one area at this level.
3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies.
Background in high-growth consumer tech.
What you should have Hands-on exposure across several parts of that surface, the more of it you have touched, the better.
A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains. 3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g.
We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.