IT Ops Engineer - Lisbon

discord· 29 open roles

Lisbon, Portugal On-siteFull-time1 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

1 weeks ago

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About This RoleAI processing…

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Key Responsibilities

1
Stand up IT for the region, starting with Lisbon: establish the office's physical technology footprint, build the local and regional vendor and ISP relationships, and set the day-to-day processes a growing EMEA presence needs, as the foundation the region's IT grows on.
2
Own the full surface end to end in region: identity and access, device and endpoint management, office network and connectivity, AV and meeting rooms, and SaaS, in partnership with Enterprise Security on the endpoint and identity surface.
3
Script and integrate across that surface: use vendor-native automation and APIs to connect those systems and write the glue that makes them work as one instead of a pile of consoles.
4
Run onboarding and offboarding for the region so a new Discordian is equipped on day one and deprovisioned on exit.
5
Be the EMEA coverage anchor: resolve what the timezone gap would otherwise stall, and keep async, well-documented handoffs with the team in San Francisco.
6
Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
7
Participate in on-call rotations.

Requirements

A track record of operating independently through ambiguity, ideally standing something up from scratch. You do not wait to be told what to fix.
8+ years of experience managing IT systems in high growth tech companies.
Working knowledge of GDPR and EU data-protection expectations.
You are the trusted face of IT in the region and the coverage anchor for European hours, handling what cannot wait for San Francisco to wake up.
You are measured by leverage and outcomes, not just tickets touched.
A track record of operating independently through ambiguity, ideally standing something up from scratch.
Plus a business-problem mindset and a collaborative, low-ego, secure-by-design posture. 8+ years of experience managing IT systems in high growth tech companies.
We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.