IT Ops Engineer, Networking

discord· 29 open roles

Location TBD On-siteFull-time3 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Key Responsibilities

1
Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
2
Run network monitoring, and manage configuration through automation and version control where the platform supports it.
3
Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team.
4
Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team.
5
Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
6
Participate in on-call rotations.

Requirements

5+ years of experience managing IT systems in high growth tech companies.
Background in high-growth consumer tech and multi-region support.
You are measured by leverage and outcomes, not tickets touched.
What you should have Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access.
A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication. 5+ years of experience managing IT systems in high growth tech companies.
We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.