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About This Role
The IT Service Desk Analyst provides first-class technical support across Pilgrim's Europe, managing incidents and service requests via various channels. The role involves resolving issues at the first point of contact and maintaining accurate ticket updates. This position is remote and part of a 24/7 European IT Service Desk. The ideal candidate is customer-focused and able to work in a fast-paced environment.
Key ResponsibilitiesAI-extracted
- 1Provide IT support for incidents and service requests via phone, email, and self-service channels
- 2Manage and prioritise tickets to meet agreed service levels
- 3Resolve issues at first point of contact wherever possible
- 4Maintain accurate ticket updates and knowledge
RequirementsAI-extracted
- Typically: Strong technical knowledge and problem-solving skills
- Typically: Excellent communication and customer service skills
- Typically: Ability to work in a 24/7 environment and manage multiple priorities
- Typically: Experience with IT service management tools and processes
Perks & BenefitsAI-extracted
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