CH

IT Service Desk Engineer

Charles Tyrwhitt· 12 open roles

Remote RemoteFull-time2 weeks ago
Salaryest.
£37,446 - £37,446
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This RoleAI processing…

The Role We're looking for an IT Service Desk Engineer to join our Service Delivery team. This is not just a ticket-logging role - you'll be a visible, trusted partner to the business, providing hands-on 1st and 2nd line support across our head office, retail stores, distribution centre, and contact centre. You'll combine technical expertise with outstanding customer service, taking ownership of issues through to resolution and continually improving the end-user experience. What You Will Be Doi…

Key ResponsibilitiesTypical for this role

  • 1
    Design, build, and maintain high-quality software systems
  • 2
    Collaborate with product and design partners to ship customer-facing features
  • 3
    Write tests, conduct code reviews, and uphold engineering quality standards
  • 4
    Participate in on-call rotations and improve system reliability

Requirements

  • You'll combine technical expertise with outstanding customer service, taking ownership of issues through to resolution and continually improving the end-user experience.

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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